Privacy Policy

1. Introduction

Struan Window Cleaning Ltd ("we", "our", or "us") operates the StruanOps workforce management application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web services.

By using StruanOps, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when registering for an account or using our services, including:

• Name and contact details (email address, phone number)
• Employment information (job title, department, employee ID)
• Home address (for route planning and job allocation purposes)
• Professional certifications and qualifications (e.g., IRATA levels)
• Login credentials (securely hashed passwords)

2.2 Usage Data

We automatically collect certain information when you use our services:

• Device information (device type, operating system, unique device identifiers)
• Log data (access times, pages viewed, app features used)
• IP address and approximate location

2.3 Location Data

With your consent, we may collect precise location data from your mobile device for:

• Job site check-in and verification
• Route optimization and navigation
• Timesheet accuracy and validation
• Vehicle tracking (for company vehicles only)

You can disable location services through your device settings at any time.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our workforce management services
• To manage job scheduling, allocation, and completion tracking
• To process timesheets, absences, and holiday requests
• To track professional certifications and training requirements
• To optimize routes and reduce travel time
• To generate reports and analytics for operational improvement
• To communicate with you about your account and our services
• To ensure compliance with health and safety regulations
• To detect, prevent, and address technical issues or security breaches

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• With your employer: Your work-related data (timesheets, job completions, certifications) is shared with authorized managers and administrators
• Service providers: We use third-party services for hosting (Supabase), maps and routing (Google Maps), and analytics
• Legal requirements: We may disclose information if required by law or to protect our rights and safety
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/HTTPS) and at rest
• Secure password hashing using bcrypt
• Row-level security policies in our database
• Rate limiting to prevent abuse
• Regular security audits and vulnerability assessments
• Access controls based on role hierarchy

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (e.g., tax records, employment law)
• Resolve disputes and enforce our agreements

Timesheet and payroll data is retained for a minimum of 6 years in accordance with UK employment law. When data is no longer needed, it is securely deleted or anonymized.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal retention requirements)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at contact@struanwindowcleaning.co.uk.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Services

Our application integrates with the following third-party services:

• Supabase: Database hosting and authentication (Privacy Policy)
• Google Maps: Location services and routing (Privacy Policy)
• Quartix: Vehicle GPS tracking (Privacy Policy)

These services have their own privacy policies, and we encourage you to review them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice through the application or via email.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: